Mweledicare ("we", "us") respects your privacy. This policy explains how we collect, use and protect personal data when you use our website, client portal and candidate portal, or when you engage our workforce, medical supplies or facility services. We process personal data in line with the Data Protection Act, 2019 of Kenya.
1. Information we collect
- Contact details such as name, email address, phone number and organisation
- Candidate information: identity documents, qualifications, professional registration and licences, work history, location and availability
- Client information: organisation details, authorised users, delivery addresses and order, quotation and service history
- Payment and invoicing records
- Messages and enquiries you send us
- Technical data such as IP address and browser type, used for security and site performance
2. How we use your information
- To respond to enquiries and provide quotations
- To verify candidates and match professionals with client requirements
- To process orders, deliveries, facility service work orders and after-sales support
- To issue invoices and record payments
- To send service notifications, such as quotation, delivery and credential expiry alerts
- To meet legal, regulatory and audit obligations
3. Consent and sharing
Candidates give explicit consent before their profile is processed. Verified clients may view approved professional profiles, but personal contact details are only shared at the agreed engagement stage. We do not sell personal data. We share data only with service providers who support our operations, such as payment and hosting providers, and where the law requires it.
4. How we protect your data
We use encrypted connections, role-based access controls and audit logs. Credentials and documents are stored securely and are only accessible to authorised staff. We keep personal data only for as long as needed for the purposes above or as required by law.
5. Your rights
You may ask to access, correct or delete your personal data, object to its processing or withdraw your consent at any time. Withdrawing consent may limit the services we can provide.
6. Contact us
For privacy questions or requests, email office@mweledicare.com or call +254 726 241095.